March 7, 2017

Patient Portal

Subject: Town & Country Family Physicians is upgrading our Patient Portal to continue providing you with the highest quality service in every aspect of the patient relationship.

A new portal? What is in it for me?

We at Town & Country Family Physicians are excited to announce that we are upgrading to a new patient portal called It is your health record and connection to our practice from any device, like tablets, smartphones and desktop computers. Whether you use an iPhone, Android tablet or full desktop computer, you will have full access to all features on all devices. Your current account will remain active until 03/14/2017. We will send you an email inviting you to before that date. The invitation will include instructions, which is a quick, three-step process.

What do I need to do before I register?

You do not have to do anything before we send the invitation. You can, however, take a few steps to ensure you have all your records:

• Make sure we have your current email. We will need it to invite you to
• If you have messages, you want to keep, print and save them for your records. They won’t be available on
• Download any health information you might need during the upgrade. It will be on after the upgrade, but there will be a short time when your records will not be available online
• Test results will not be sent electronically during transition period. Test results will be sent via mail during this period only.

Feel free to contact our office with any questions at (713) 341-2100 opt. 2.


Town and Country Family Physicians

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